This session aims to explore the balance between leveraging AI’s potential for enhanced efficiency and ensuring that its application aligns with ethical guidelines, customer trust, and regulatory requirements and other topics such as

• Risk Management, Predictive Analytics
• AI ML, Fraud Monitoring
• Regulatory Compliance & Reporting
• AI-Driven Financial Analysis / Investments
• AI & Data Management, Automation
• AI-Driven Customer Service

This panel will delve into the technological advancements, innovative solutions, and key drivers behind the rapid evolution of digital payments. Industry leaders, payment technology experts, and banking professionals will share their insights on how the sector is adapting to new trends and what lies ahead such as

• Innovations in Digital Payments ecosystem, future potential for banks
• RBI’s Master Direction on Digital Payments Security Controls
• Mobile payments, contactless payments and digital wallets
• Central Bank Digital Currency (CBDC)
• Cross border payments, Regulatory Challenges
• Customer Adoption
• Hyper Personalisation
• Consent Management

This session will bring together top industry experts, customer engagement specialists, and technology leaders to explore how personalization is transforming the customer experience in the BFSI sector revolving around topics such as

• Customer Journey / Mapping
• Hyper personalisation applications for customer-centricity
• AI & Customer Experience
• CX Metrics and KPIs
• Data Analytics, CRM Technologies